Privacy Policy

Effective Date: June 21, 2026.

Fortunica Casino ("we," "us," or "our") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, process, store, and protect your information when you use our services at fortunicacasinos-uk.com.

As a gaming operator licensed in the United Kingdom, we operate in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are committed to transparency and respect for your information rights.

Data Controller

For the purposes of applicable data protection laws, Fortunica Casino acts as the Data Controller. This means we are responsible for deciding how your personal data is held and used. You can contact our data protection team or send inquiries to: [email protected].

Information We Collect

To provide our services, maintain regulatory compliance, and ensure a safe gambling environment, we collect the following types of information:

  • Registration and Identity Data: Your name, date of birth, gender, home address, email address, and telephone number. This includes documentation required for Know Your Customer (KYC) checks (e.g, passport, driving license, utility bills).
  • Technical and Usage Data: Information about the device you use to access our site, including IP address, hardware model, browser type, operating system, and data on your interaction with our website (e.g, pages viewed, time spent on site, and navigation patterns).
  • Financial and Transactional Data: Details regarding your deposits and withdrawals, including payment method information (e.g, bank details, e-wallet identifiers, or card details). Note that we do not store full credit card numbers in compliance with PCI-DSS standards.
  • Special Category Data: Under certain circumstances, we may process information relating to your physical or mental health if you disclose concerns regarding problem gambling. This is processed solely to provide support, responsible gaming tools, and self-exclusion assistance.
  • Regulatory and Fraud Prevention Data: Information obtained from external agencies, such as age verification services, credit reference agencies, and public records (e.g, electoral roll, insolvency registers) to prevent fraud and money laundering.

How We Use Your Information

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal obligations, our legitimate interests, and your consent.

  • Account Management: To create, manage, and verify your account.
  • Legal and Regulatory Compliance: To fulfill our duties under the UK Gambling Commission (UKGC) regulations, including anti-money laundering (AML) protocols, "know your customer" (KYC) requirements, and the prevention of illegal activities.
  • Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized account access, and other criminal activities.
  • Providing Customer Support: To respond to your queries and resolve issues.
  • Personalization and Improvement: To optimize your experience on our website, tailor promotional content, and analyze site performance.
  • Responsible Gambling: To monitor play patterns for signs of problem gambling and to maintain accurate self-exclusion records.

Disclosure and Sharing of Data

We do not sell your personal data. We only share your information with trusted third parties where necessary, including:

  • Service Providers: Payment processors, identity verification services, and technical platform providers who assist us in operating our business.
  • Regulatory Bodies: We may disclose information to the UK Gambling Commission or other law enforcement agencies if required by law or to protect the safety of our users and staff.
  • Fraud Prevention Agencies: Sharing data to verify identity and prevent money laundering or financial crimes.
  • Group Companies: If necessary for administrative or business purposes, within strict confidentiality agreements.

Your Data Rights

Under the UK GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of the personal information we hold about you.
  • Right to Rectification: You can request the correction of inaccurate or incomplete data.
  • Right to Erasure: You may request that we delete your data, provided we are no longer legally required to retain it.
  • Right to Restrict Processing: You can ask us to limit how we use your data.
  • Right to Object: You may object to the processing of your data for specific purposes, such as direct marketing.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes mandated by law.

Data Security and Retention

We implement robust security measures, including SSL encryption and restricted access controls, to protect your data from unauthorized access, accidental loss, or destruction.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In line with UK Gambling Commission and AML regulations, we are typically required to retain certain account and transaction records for a minimum of five years following the closure of your account.

Responsible Gambling and Self-Exclusion

We are committed to the principle of responsible gaming. If you choose to self-exclude, we are legally required to keep your data to ensure that you are not able to access our services during the exclusion period. This information may be shared with national self-exclusion registries as part of our regulatory obligations.

International Data Transfers

While we primarily process data within the UK and European Economic Area (EEA), some of our service providers may operate in other jurisdictions. If your data is transferred outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses, to provide an equivalent level of protection to the data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our operational practices. Any significant updates will be communicated to you via email or through a notice on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to our support team at:

Email: [email protected].

If you are not satisfied with our response to any query, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority for data protection.