Responsible Gambling

At Fortunica Casino, we believe that entertainment should always remain a positive and enjoyable experience. We are fully committed to providing a safe, transparent, and responsible gaming environment for all our players. While for most of our members gambling is a fun pastime, we recognize that for some, it can become a significant challenge. We prioritize your wellbeing above all else and are dedicated to ensuring you have the tools, information, and support necessary to stay in control.

Our Commitment to You

As a UK-licensed operator regulated by the UK Gambling Commission (UKGC), we adhere to strict social responsibility standards. Our mission is to promote responsible gambling by:

  • Providing easy access to account management tools.
  • Educating our players about the risks of gambling-related harm.
  • Training our staff to identify and support players who may be struggling.
  • Ensuring our marketing practices are fair, transparent, and never target vulnerable individuals or those under the age of 18.

Staying in Control: Your Tools

We offer a range of features designed to help you manage your gaming habits. We encourage you to use these tools proactively to ensure your time with us remains fun and affordable.

Deposit Limits

Setting a budget is the most effective way to manage your spend. You can set daily, weekly, or monthly deposit limits through your account settings. We recommend deciding on a comfortable budget before you start playing and sticking to it. If you wish to lower your limit, this will take effect immediately. Increases to your limits are subject to a cooling-off period to allow for careful consideration.

Reality Checks

It is easy to lose track of time when immersed in a game. Our mandatory "Reality Check" feature provides regular alerts to remind you how long you have been playing. These pop-ups display your session duration and total net spend, giving you a clear view of your activity so you can make an informed decision about whether to continue or take a break.

Cooling-Off Periods

If you feel that you need a short break from our platform, you can initiate a cooling-off period. This allows you to restrict access to your account for a period ranging from 24 hours up to six weeks. During this time, we will prevent you from logging in and ensure that you do not receive any promotional material.

Self-Exclusion

If you find that you are struggling to control your gambling, self-exclusion is a vital step toward protecting yourself. You can request a self-exclusion for a period of six months to five years. During this time, your account will be closed, and you will be blocked from accessing any of our services. We strongly encourage you to also use the GAMSTOP service, which allows you to register once to be excluded from all online gambling companies licensed in Great Britain.

Recognising the Signs of Problem Gambling should never be viewed as a way to make money or recover losses. It is important to be aware of the warning signs that your gambling may be becoming problematic:

  • Spending more time or money than you originally intended.
  • Neglecting work, family, or social commitments to gamble.
  • Borrowing money or selling possessions to fund your gaming.
  • Feeling anxious, irritable, or depressed if you are unable to play.
  • Chasing losses in the hope of winning back previous bets.
  • Feeling that gambling has become a source of stress rather than entertainment.

If you recognize these signs in yourself or someone close to you, please take action today. You are not alone, and there is support available.

Where to Find Help

If you or someone you know is affected by gambling, free and confidential support is available in the United Kingdom. We encourage you to reach out to these professional organizations:

  • National Gambling Helpline: You can call 0808 8020 133 to speak with trained advisors who provide confidential support and advice 24/7.
  • GamCare: An industry-leading provider of support for those affected by gambling harm. Their website offers live chat, a supportive forum, and comprehensive resources.
  • NHS National Gambling Clinics: Specialist clinical support is available through the NHS for individuals struggling with severe gambling addiction.
  • Gordon Moody: Provides intensive, tailored therapy and residential treatment options for individuals suffering from gambling-related issues.
  • Gamblers Anonymous: A fellowship of people who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction.
  • StepChange: If your gambling has led to financial difficulties, StepChange provides free, expert debt advice and can help you manage your finances.

Protecting Underage Individuals

We employ robust age-verification processes to prevent anyone under the age of 18 from opening an account or playing on our site. We take this responsibility extremely seriously. If you share a computer or mobile device with individuals under the age of 18, we strongly recommend using filtering software to restrict access to gambling websites. Examples of such software include:

Our Responsibility as an Operator

At Fortunica Casino, we constantly monitor play patterns to identify behavior that may indicate potential harm. If we notice signs of distress or excessive play, we may reach out to you directly to offer support or to discuss your account activity. Please understand that these interactions are intended to keep you safe. We reserve the right to restrict or close accounts where we believe a player is at risk of harm, as part of our duty of care.

We remain dedicated to creating a safe space for all our players. If you ever have questions or need assistance in setting up your responsible gambling tools, our customer support team is available to help you navigate these options. Remember, the goal of gambling is entertainment — please keep it fun, keep it affordable, and know when to walk away.